Hit or Miss

E-commerce woes Part 2.

Less than 24 hours after spending forty minutes on the phone with Orbitz customer service trying to straighten out my plane tickets that “hadn’t been mailed yet” because they didn’t believe my address was valid, I received the tickets via 2-day Fed Ex — meaning that the tickets had already been sent when I talk to their rep. Call me naive, but shouldn’t the rep have been able to tell the tickets had been sent already?

And, I boxed up my Sidekick for return today. T-Mobile’s wireless data department kept telling me I should be getting excellent service, but I couldn’t connect inside any buildings and I kept losing the connection even as I walked outside across campus. It’s a pretty cool package, but I think I’ll probably spring for a Treo instead when I move to my next job.

8 responses so far (Respond)

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See the trackback for my comments. Also, Matt, the trackback count doesn’t show up on your main page. You probably want to add that to your template.

Rich Tong | 16 Dec 2002
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The comments count on the front page reflects BOTH comments and trackbacks added together (I was tired of seeing “Trackbacks(0)” on post after post). I probably need to do a better job of explaining that somewhere…

Matt | 16 Dec 2002
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Got it. Quite clever to roll it all up since it saves some real estate. Just different from other sites. Maybe I should do the same. nice site BTW.

Rich Tong | 16 Dec 2002
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Buy the device, hate the network
Returning my Sidekick. It is amazing to me how many times people just want to love their device like the

Tongfamily weblog | 16 Dec 2002
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Were there any injuries? Serious damage?

Chris | 16 Dec 2002
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Geez! Did the whole building burn, or just part of it? Do you still have a roof over your head?

Jason | 16 Dec 2002
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Someone lit a bulletin board on fire. Luckily everyone made it out safely, though quite a few of us got a lungful of smoke. It’s my first “real” fire as a hall director.

Matt | 16 Dec 2002
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Oh, sweet Jesus! Good Lord, hallelujah you made it out safe. I saw coverage of your fire on CNN and was wishing you all well. Those stinking vandles anyway – I tell ya, kids today! Well, hey! At least Connie Chung did a good job covering the story!

LeRoy P. Willcocks | 19 Dec 2002